FAQ's

A: Customization is what we do best! On every product page, you’ll find options to add names, initials, special dates, or even short quotes. You can also upload your own design or note to make your piece one-of-a-kind.

A: Yes! Once you select your customization options, you’ll see a live preview of your design. For jewelry and notebooks, our team also sends you a digital mockup for confirmation before we start production.

A: Absolutely. Whether you’re preparing corporate gifts, wedding favors, or holiday bundles, we’ve got you covered. You can even use our “Build Your Bundle” feature to mix and match items for each recipient.

Yes! Just enter their address at checkout and choose the “This is a gift” option. We’ll wrap it beautifully and include a handwritten note (or your personalized message).

A: Since every item is handmade and personalized with care, please allow 3–7 business days for production, plus standard delivery time depending on your location.

A: Of course! As soon as your order ships, you’ll receive a tracking link so you can follow your gift’s journey to its new home.

A: Shipping fees and delivery times vary based on your destination, and you’ll see all the details at checkout.

A: We ship to every part of Egypt.

A: Because each item is custom-made, we unfortunately can’t accept returns unless there’s a mistake on our end (like a spelling error or damage). If that happens, just contact us within 48 hours of delivery, we’ll make it right.

A: So sorry about that! Please email us at refund@nadine.shop with photos of the issue, and our team will replace or fix your item immediately.

A: We accept all major debit/credit cards, and online transfers. For corporate or bulk gifting, we also offer invoicing options.