Shipping policy

1. Shipping Coverage

We currently ship within Egypt only.
International shipping is not available at this time.

2. Shipping Fees

  • 100 EGP flat rate for all orders

  • Free shipping for orders above 5,000 EGP

Shipping fees are applied at checkout.

3. Delivery Time

Orders are delivered within 3 to 5 business days.
Delivery times may vary slightly based on your location, courier schedule, or public holidays.

Once your order has been shipped, we will notify you via email or SMS (depending on the courier).

4. Shipping Process

  • Orders are processed after payment is confirmed.

  • If an item becomes unavailable after you place your order, we will contact you to offer a replacement or refund.

  • We are not responsible for delays caused by the courier or factors outside our control.

5. Delivery Address

Please ensure your delivery address is complete and accurate.
Incorrect or incomplete addresses may result in delays or additional charges by the courier.

6. Missed Deliveries

If the courier attempts delivery and no one is available, they will contact you for another attempt.
Repeated failed delivery attempts may result in the order being returned.

7. Shipping Restrictions

We do not ship:

  • Internationally

  • To P.O. boxes

  • To areas inaccessible by local couriers

8. Order Tracking

Depending on the courier used, you may receive a tracking link or updates via SMS/phone.
Availability of tracking may vary.

9. Damaged or Missing Items

Please inspect your order upon delivery.
If your package arrives damaged or missing items, contact us immediately at info@nadine.shop so we can resolve the issue.