A: Yes! Once you select your customization options, you’ll see a live preview of your design. For jewelry and notebooks, our team also sends you a digital mockup for confirmation before we start production.

Yes! Just enter their address at checkout and choose the “This is a gift” option. We’ll wrap it beautifully and include a handwritten note (or your personalized message).

A: Since every item is handmade and personalized with care, please allow 3–7 business days for production, plus standard delivery time depending on your location.

A: Because each item is custom-made, we unfortunately can’t accept returns unless there’s a mistake on our end (like a spelling error or damage). If that happens, just contact us within 48 hours of delivery, we’ll make it right.

A: So sorry about that! Please email us at refund@nadine.shop with photos of the issue, and our team will replace or fix your item immediately.